Call us on: 07496 529 493
Conselling and Psycotherapy with Nicola

07496 529 493

privacy statement

For GDPR requirements, this privacy policy refers to any written documents, hard copies, electronic data notes, Emails, text messages, social media communication. Any Personal information provided by yourself is for the referral and commencement of Counselling only. Data is collected so that I am able to offer an appropriate service for the individual. I am the data processor for any and all hardcopies/electronic paperwork. Any hard copies of personal information/notes are stored in a locked filing cabinet for 5 years after this they will be destroyed. Any electronic copies are securely stored and password protected.

My social media business page is processed through Facebook. I would recommend not sending any sensitive data through Facebook messenger. Please be aware that if you use instant messages through Facebook then data is processed subject to Facebook’s privacy policy, this would also include any reviews regarding their experience of my counselling service.

Occasionally, I may ask permission for client feedback for marketing purposes; any provided will be anonymised.

Microsoft processes all emails and subject to their privacy policies. I recommend not sending sensitive data through email. I may use your telephone number to call you back if you have called or if there are any updates. Any telephone numbers or email addresses will only be used to send out any appointment reminders or to update the client regarding appointments.

I do not share information to third parties unless you have explicitly consented (subject to legal requirements). However, to ensure that client privacy is uninterrupted in the event of my death or inability, my clinical supervisor will assume the responsibility of data processor. In the unlikely event of a data breach, I will comply with GDPR regulations regarding reporting and action taken.

This Policy is subject to amendment